A new year trip in Lan Ha bay

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After a wonderful trip to start new year in Lan Ha bay, there are some things I want to remember

1. Prepare

A few hours for logistics, but it actually takes 12 years to learn language and 2,5 years to get some experiences. Such a long time to be comfortable and natural in this profession (or any kind of job I guess). I used to be burnt out by enthusiasm. Not anymore.

That’s why I am not very excited about interns. So eager about transforming into sb else, they r like “Can u give me some formulas, guidelines, etc?”

Time. Work. Constant work. That’s the “formula”.

The funny thing about experience spectrum: the more naive you are, the more eager you become. And with customer service jobs, sometimes it pays off. That’s why tour company like new blood. New blood or interns always go out of their way to deliver and prove. In return, employers motivate by lavish compliments. Why not? Lavish compliments don’t cost a thing.

And that’s exactly what new ppl crave for: appreciation.

They can TAKE ADVANTAGE of your enthusiasm if they can. That’s it in business. But eventually, If you are good, you stay. If not, you are out.

Sometimes it’s not about being good but being suitable. Another complicated story. Just because we are humans, unpredictable animals.

2. Expect nothing

Weather can be bad and guests can be demanding. And it’s fine.

Anytime there are some people you can’t handle, you learn st to approach next time.

3. Make the most of surprises.

Don’t promise surprises (what u can’t control or surely deliver). If it comes, cool, ride with it.

4. Know you role.

Things happen for a reason: cash from customers, teamwork. I am part of a chain and I don’t overrate my role.

However, in interactions, just be “there”. Forget about real drives behind things. Just be there as a person to listen, share and observe.

Give people space. Be there when it’s necessary. Stay away when it’s not.

5. Know your privileges and enjoy it

Sure work can be great. Because Why not? 😉